At Sanathimani.com, we strive to ensure that your shopping experience is seamless and satisfying. Please read our Delivery and Shipping Policy carefully to understand how we handle your orders.
1. Processing Time
1.1. Orders are processed within 1-3 business days of payment confirmation, excluding weekends and public holidays.
1.2. In case of high order volumes or unforeseen circumstances, processing times may be delayed. We will notify you in such cases.
2. Shipping Methods and Charges
2.1. We offer multiple shipping options to suit your needs. Shipping charges vary depending on the location, shipping method selected, and order value.
2.2. Free shipping may be applicable for orders exceeding a specified amount, as per ongoing promotions or policies.
3. Delivery Timelines
3.1. Estimated delivery times depend on your location:
- Domestic Orders: Typically delivered within 8-14 business days.
- International Orders: Typically delivered within 15-20 business days.
3.2. Delivery timelines may vary due to factors such as customs clearance, weather conditions, or courier service delays.
4. Tracking Your Order
4.1. Once your order is shipped, a tracking number will be shared via email or SMS.
4.2. You can track your order status on our website or the courier service provider’s platform.
5. Delivery Address
5.1. Ensure the delivery address provided at checkout is accurate and complete.
5.2. Sanathimani.com is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6. Undelivered Packages
6.1. If a package is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the customer will be responsible for any additional shipping charges to resend the package.
7. International Shipping
7.1. Customers are responsible for any customs duties, taxes, or fees applicable in their country.
7.2. Delays caused by customs procedures are beyond our control.
8. Damaged or Lost Packages
8.1. If your package is damaged during transit, please contact us immediately with photos of the damaged product and packaging.
8.2. In case of lost packages, we will investigate the issue with the courier service and resolve it promptly.
9. Order Cancellation
9.1. Orders can be canceled within 24 hours of placement by contacting our support team.
9.2. Once the order is shipped, cancellations are not allowed.